Return & Replacement Policy

At BalGokul Foods, your satisfaction matters to us as much as taste and quality. We take great care in preparing, packing, and delivering our products. However, if something doesn’t go right, we’re here to help.

Please read our return and refund policy carefully.

📦 Returns & Exchanges

Due to the nature of food products and hygiene standards, we do not accept returns once the product has been delivered.

However, we do offer replacements or refunds in genuine cases such as:

• You received a damaged or broken package
• The product delivered is incorrect
• The product is expired or spoiled at the time of delivery
• There is a manufacturing or packing defect

⏱️ How to Raise a Return Request

If you face any of the issues mentioned above, please contact us within 24 hours of receiving the order.

📧 Email: support@balgokulfoods.in
📞 Phone / WhatsApp: +91 70414 65365

When contacting us, please share:

• Order ID
• Clear photos or videos of the product and packaging
• A brief explanation of the issue

This helps us resolve your concern quickly and fairly.

🔁 Replacement Policy

• If your request is approved, we will replace the product at no extra cost, subject to stock availability.
• If the same product is unavailable, we may offer a refund or an alternative product, based on your preference.

💰 Refund Policy

• Approved refunds will be processed to the original payment method.
• Refunds are usually completed within 5–7 working days after approval.
• Shipping charges (if any) are non-refundable, unless the issue occurred from our side.

🚫 Non-Returnable Items

We cannot accept return or refund requests for:

• Products damaged due to customer mishandling
• Requests raised after 24 hours of delivery
• Opened or partially consumed products (unless quality issue is proven)

📍 Our Business Details

Business Name: BalGokul Foods
Website: https://indianstreetfoodsusa.com/
Email: support@balgokulfoods.in
Phone: +91 70414 65365
Address:
G-1206, Titanium City Center Mall,
B-207 Road, Prahlad Nagar,
Ahmedabad, Gujarat – 380015, India

🤝 Our Promise

We believe in honesty, quality, and long-term trust. Every return request is reviewed carefully, and we always aim for a fair and customer-friendly solution.

If you have any questions, feel free to reach out—we’re always happy to help.

Thank you for choosing BalGokul Foods ❤️