At Indian Street Food USA, your satisfaction matters to us as much as taste and quality. We take great care in preparing, packing, and delivering our products. However, if something doesn’t go right, we’re here to help.

Please read this policy carefully before placing an order.

📦 Returns & Exchanges

Due to the nature of food products and strict hygiene and safety standards, we do not accept returns once a product has been delivered.

However, we do offer replacements or refunds in genuine cases, including:

  • You received a damaged or broken package
  • The wrong product was delivered
  • The product is expired or spoiled at the time of delivery
  • There is a manufacturing or packing defect

⏱️ How to Raise a Return or Replacement Request

If you experience any of the issues listed above, please contact us within 24 hours of receiving your order.

📧 Email: [email protected]

When reaching out, please share:

  • Your Order ID
  • Clear photos or videos of the product and packaging
  • A brief explanation of the issue

This helps us review and resolve your request quickly and fairly.

🔁 Replacement Policy

  • Once your request is reviewed and approved, we will replace the product at no additional cost, subject to availability.
  • If the same product is unavailable, we may offer:
    • A refund, or
    • An alternative product, based on your preference.

💰 Refund Policy

  • Approved refunds will be processed to the original payment method used at checkout.
  • Refunds are generally completed within 5–7 business days after approval.
  • Shipping charges (if any) are non-refundable, unless the issue occurred due to our error.

🚫 Non-Returnable & Non-Refundable Cases

We cannot accept return, replacement, or refund requests in the following cases:

  • Products damaged due to customer mishandling or improper storage
  • Requests raised after 24 hours of delivery
  • Opened or partially consumed products, unless a verified quality issue is proven
  • Change of mind or personal taste preference

📍 Business Information

Business Name: Indian Street Food USA
Business Type: Online Store – Indian Snacks & Food Products
Ownership: Official United States Platform of BalGokul Foods
Contact Email: [email protected]
Customer Support: Online support for customers in the USA

🤝 Our Promise

We believe in honesty, quality, and long-term trust.
Every return or replacement request is reviewed carefully, and we always aim to provide a fair and customer-friendly resolution.

If you have any questions or concerns, feel free to reach out — we’re always happy to help.

Thank you for choosing Indian Street Food USA ❤️